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CCI Member Care Plan (MCP) Portal

Providers of essential services use this Member Centered Plan portal to electronically sign Care Plans. Essential services are defined in our State contract as: 1) Adult Day Care Services; 2) Day Habilitation Services; 3) Daily Living Skills Training; 4) Prevocational Services; 5) Adult residential care (adult family homes, community-based residential facilities, residential care apartment complexes); 6) Respite; 7) Skilled nursing services RN/LPN; 8) Supported employment (individual and small group employment support); and 9) Supportive home care (excluding routine chore services).

SYSTEM OUTAGE: System support is scheduled for Thursday, September 19, 2024 from 6pm to 7pm. Please refrain from use of the system at this time.

Community Care Inc. will be implementing security changes mid-May 2023. These changes will allow a user of CSP, APP or the MCP Portal to have a single-sign-on which will allow access to any of these applications in which the user has an account. Along with single-sign-on will be multi-factor authentication, where after logging in you are sent a text message to your phone or an email for a second authentication to ensure login integrity.

ATTENTION: Community Care, Inc must insure that each login name used in our systems is unique to an individual user/email address. Moving forward, for security and compliance purposes your user login names and email addresses must match, allowing us to insure each login name is unique to an individual user/email address. Based on frequency of usage (along with other factors) some users’ Login Names and Passwords have been disabled.

If your login has been disabled in error, reach out to contractinquiries@communitycareinc.org or your organization’s Provider Admin User. They can re-enable your account the Provider User Administration section of the application.

ATTENTION – IMPORTANT REMINDER! – The hard launch for the State of Wisconsin’s Electronic Visit Verification (EVV) is May 1, 2023. This means if you submit Family Care or Family Care Partnership claims with procedure codes S5125, S5126, T1019 or T1020, you must have a corresponding EVV visit in the State’s Sandata system or your claim will be denied. If you have questions, please contact Community Care at contractinquiries@communitycareinc.org or 1-866-937-2783.

Community Care’s password sharing policy prohibits Covered Entities, Business Associates, and employees from sharing passwords that provide access to electronic Protected Health Information (ePHI). Individual users must have their own unique login and password.

Providers of essential services must sign Member Care Plans. A provider of “essential services” is defined in our contract with the State of Wisconsin as providing one or more of the following services: 1) Adult Day Care Services; 2) Day Habilitation Services; 3) Daily Living Skills Training; 4) Prevocational Services; 5) Adult residential care (adult family homes, community-based residential facilities, residential care apartment complexes); 6) Respite; 7) Skilled nursing services RN/LPN; 8) Supported employment (individual and small group employment support); and 9) Supportive home care (excluding routine chore services).

Community Care has been meeting this State contractual requirement by having Care Teams work with Providers to physically sign a copy of Member Care Plans. Now, Community Care has created a Member Care Plan Portal to make it easier for you to sign the Member Care Plan. This Portal is available now and can be accessed at https://mcpportal.communitycareinc.org.

This portal is very similar to our Authorization Provider Portal, so you will be familiar with how it works. We have also taken your logins and passwords from our Authorization Provider Portal and applied them to the Member Care Plan Portal, so you will not need any new logins or passwords.

You will likely have Member Care Plans to sign beginning August 1st. Please log in to the Member Care Plan Portal (using your Authorization Provider Portal log in and password) and sign the Member Care Plans. You will do this the same way you sign authorizations in the Authorization Provider Portal. The notification function in the Member Care Plan Portal will begin sending you notifications (to the email you entered for notifications) for any new Care Plans created beginning August 2nd. You will not receive notifications from the Portal for the Care Plans in the Portal waiting to be signed on August 1st.

You will also notice in our Authorization Provider Portal, that on the page where you sign authorizations, we have added a notice about signing Care Plans for members with authorizations with certain procedure codes. We also created a link to our Member Care Plan Portal on the authorization signature page.

As a reminder, this is a requirement per our contract with the State of Wisconsin. Community Care intends to contact providers who are out of compliance (have unsigned Care Plans) on a weekly basis. Ultimately, the ability of a provider to receive authorizations and payment will be dependent of having signed the Member Care Plan in the Portal. Community Care will give providers advance notice before this action is implemented. To avoid this, we are strongly advising providers get in the habit now of signing Member Care Plans in the Portal.

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Browsers

This site has been tested and will support Microsoft Edge, Chrome and Firefox browsers. The site may work with other browsers, but they have not been tested and will not be supported should they not function as intended.

Registration

Users of the Authorization Provider Portal have been added to the MCP portal for start up. New users in APP will be synched to MCP on an hourly basis until an immediate synch is established. Self-registration of providers for only MCP use can be accomplished by using the registration codes supplied by Community Care. If you lost the codes or need help, contact methods are available under Support.